Support

What to include

Your shop domain, the location involved, and roughly when the problem happened. If a specific product behaved oddly, its SKU. That is usually enough to find the audit trail for the action and see exactly what the app did.

Things worth checking first

• A shelf figure looks wrong

  Check its confidence state. Estimated or stale means it has not been counted recently; inconsistent means more was sold than the shelf was believed to hold. A count resets it.

• Refill work is not appearing

  Confirm the product has a shelf profile with a minimum set, and that the location is enabled for replenishment. Without a target there is nothing to compare against.

• The scanner is not responding

  Use tap-and-type entry, which works identically. Scanner support varies between POS releases; the workflow never depends on it.